Frequently Asked Questions
If you cant find your answer below, reach out to us on our contact page.
Parking
Check-In / Check-Outs
What is the guest portal? Why do we need to fill it out?
To help ensure a safe and secure stay for both guests and hosts, all reservations with Nomadics require guest verification before check-in. As part of this process, you may be asked to:
- Provide a government-issued photo ID
- Confirm your contact information
- Complete our secure boarding pass
Please note: This information is used solely for screening and verification purposes and is never stored or shared beyond what’s required.
By confirming your reservation, you agree to:
- Our rental terms and conditions
- Submit a valid photo ID prior to check-in
- Complete any additional verification if required by the property management company or building
Check-in instructions will be sent once verification is complete.
Transportation
In case of emergency
f you experience an urgent property issue—such as a plumbing leak, power outage, or security concern—please call our property management team immediately at (778) 743-7399. We’re available 24/7 for emergency assistance.
For life-threatening emergencies like fire or medical situations, dial 911 right away.
Each unit includes a Safety Escape Plan with local emergency contacts and the full property address. You can also find your rental address in your Boarding Pass.
Send Us A Message
Frequently Asked Questions
If you cant find your answer below, reach out to us on our contact page.
- To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
- If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% for all nights
- If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
- If they cancel after that, you’ll be paid 100% for all nights
Yes, we do provide discounts for extended stays. This is subject to the season. You can always inquire through our contact page for further assistance.
Pet’s are allowed upon approval for the listings that are pet friendly. Not all our listings are pet friendly. A $150 pet fee will be charged per pet. You will see on the listing details whether or not the property is pet friendly.
Parking availability varies depending on the property, but we strive to ensure convenient options for all our guests. Many of our properties offer private parking spaces included with your stay, which will be clearly noted in the property description. For properties without private parking, street parking is typically available nearby, though it may be subject to local regulations or time limits.
If you have specific parking needs, such as accommodating larger vehicles or requiring additional spaces, feel free to reach out to us before your stay. We’re happy to provide details and help you find the best option for your convenience!
We have a strict no-party policy, and gatherings exceeding the maximum occupancy listed for the property are not permitted. This is to maintain the safety, cleanliness, and enjoyment of the space for all guests.
If you’re looking to celebrate a special occasion, please reach out to us in advance to discuss your plans—we may be able to accommodate certain small, low-key events with prior approval. Violation of these rules may result in fines or termination of your stay.
Yes, we do allow early check ins and late checkout on approval. There will be an additional $50 charge every hour.
Your boarding pass with all of your checking-in details will be released to you as soon as you complete the guest verification and the door access code will be released to you at check-in time.
To protect the host and guest, we must verify all guests ahead of the stay. Please be aware: As a part of the verification process, you may be asked to provide a copy of your official government-issued photo ID, confirm your contact information, and pass through our guest portal. Important note: The information is collected for screening and verification only and is not stored or used for any other purposes. All guests must agree to our terms of service. By confirming the reservation you agree to the following: You agree to be bound by our rental terms and conditions. You acknowledge that you will be required to provide a copy of a valid government-issued ID prior to check-in. You acknowledge that you may be required to undergo a background check if mandated by the property management company or the building, as stated in accordance with your rental agreement and condition of the booking. You understand that your check-in instructions will be sent after successfully completing the guest portal.
Most of our properties are conveniently located just a short distance from some of the area’s most popular attractions and transportation options.
For added convenience, we also provide a detailed guide with directions, local transportation tips, and recommendations for nearby attractions to help you make the most of your stay!
In case of an emergency during your stay, your safety is our top priority. For any urgent issues related to the property, such as plumbing leaks, power outages, or security concerns, please contact our property management team immediately at (778) 743-7399. We’re available 24/7 to assist you with emergencies.
For life-threatening situations, such as a medical emergency or fire, please call 911 first. Our property guide, located in the rental, also provides important local emergency numbers and the property’s exact address to assist responders.
If you have any questions or need further clarification, feel free to reach out before your stay—we’re happy to help!